As a reminder, ALL claimants will need to register a NEW account through our updated Multi-Factor Authentication (MFA) system.
Before calling the Contact Center, please try the following troubleshooting options:
Need help? Check out the step-by-step process on "How to Register with the New MFA System" at https://www.dol.ks.gov/documents/20121/133629/How+to+Register+with+the+MFA+System.pdf or watch this handy video guide: https://youtu.be/rwdJQK71Fts
If you are still having issues after trying these troubleshooting options, please call the KDOL Unemployment Contact Center at 1-800-292-6333. The busiest times to call are between 8am-9am and 1pm-2pm. Monday has the highest call volume. However, Friday is the best day to call the contact center.
Sunday from noon to Monday at 9:15 p.m.
Tuesday through Friday from 7 a.m. to 9:15 p.m.
Saturday from 7 a.m. to Sunday at 5 a.m.
The claim week begins on Sunday at noon and ends on Saturday at midnight. You cannot file for the week until it has ended.
If you are filing a weekly claim via phone or web, the day you should file is based on the first letter of your last name.
Last names beginning with A - G
Last names beginning with H - M
Last names beginning with N - S
Last names beginning with T - Z
If you have signed up for direct deposit and you have entered your information correctly, payments are typically deposited two days after KDOL has sent the payment to the bank. You can check the status of your claim, including the payment issue date, in your online Get Kansas Benefits account.
If your online account indicates that payment has been issued, but you have not received the funds, please contact your financial institution.