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FILING AN APPLICATION FOR UNEMPLOYMENT

You can file for unemployment benefits on the Internet or over the phone.

What information do I need to file a new claim?
Can I use wages earned in another state, the military or the federal government?
How do I file an application for unemployment on the Internet?
How do I file an application for unemployment by phone?
Are there times when I have to file a claim by phone?
What are the phone numbers for filing a new claim and when is the system available?
Do I have to speak with a Claims Specialist?
What happens after I file a new claim for unemployment?


What information do I need to file a new claim?

When filing a new claim, you will need the following information:

  • Your Social Security number
  • Full mailing address, including apartment or lot number, Zip Code and PO Box if you use one
  • A phone number where you can be reached during the day
  • The name and mailing address of your last employer, no matter how long you worked there
    Note: Your paycheck stub or W-2 form usually contains this information
  • The date you began and stopped working for each employer and the reason you left each job
  • The county in which you live
  • Your driver's license number
  • If you are not a citizen or national of the United States, your employment authorization number and expiration date
  • If you were active duty military within the past 18 months, your DD-214, Member #4 form
  • If you were a federal employee, your Standard Form SF-50 or pay stub
  • Any separation, vacation, or holiday pay you have received or will receive in the future

A record of your claim will not be established unless you are told your claim has been accepted. If you are unable to complete your claim application, the information you have entered will be saved for 7 days from the date you began filing the claim so that you can complete it later and within 7 days.

After we verify your identity, you can begin filing your claim again from the point where you left off.

Your claim is effective the week that you file your application for unemployment. If you do not finish filing your claim within the 7–day period following your first attempt, you will have to start over from the beginning and answer all questions again. In addition, the effective date of your claim will change which means you will not receive waiting week credit or payment for the previous week(s).


Can I use wages earned in another state, the military, or the federal government?

If you have wages during the base period of your claim earned in another state, from the military or federal government, we will ask for your wage information from the other state(s), and/or your branch of service or the federal government to help process your claim.

If you have not earned enough wages in Kansas to be eligible for benefits without adding in the additional wages from another state, the military or federal government, your unemployment payments will be delayed until we receive the requested wage information.

When we receive the wage information, another "Unemployment Insurance Monetary Determination" letter listing these wages will be mailed to you. You must continue to file your weekly claim for payment while your wages are being investigated.


How do I file an application for unemployment on the Internet?

Go to www.GetKansasBenefits.gov or click here to file an online application for unemployment insurance if:

  • You are filing a new application for unemployment
  • You need to open your claim again and you have worked since the last time you filed.

Follow the instructions found there carefully. Your application is not complete until you reach the "Claimant Determination."

The online service is available:

Sunday from noon to Monday at 9 p.m.
Tuesday through Friday from 7 a.m. to 9 p.m.
Saturday from 7 a.m. to 10 p.m.

During the process, you may be asked to print forms that must be filled out and returned to the Kansas Unemployment Contact Center. This is important information that will be used to determine if you are eligible for unemployment benefits. A delay in the return of those documents may cause your benefits to be denied.

When filing online you must create a user name and password (see What is a user name and password for more information). Make note of your user name and password; you will use this information every time you use the unemployment website for this claim and future claims.

You can use the website to:

  • File an application for unemployment insurance benefits
  • File your weekly claim for benefits
  • Check payment information
  • Check the status of your claim
  • Update personal information (phone number, mailing address, email address)
  • Reset your PIN (Personal Identification Number)

Unemployment Insurance Desk Guide (An easy reference to filing unemployment claims online)

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How do I file an application for unemployment by phone?
  • If you cannot file online you can apply for unemployment benefits by calling the Kansas Unemployment Contact Center.
  • You must use a touch–tone phone to file your claim over the phone:
  • If you are using a touch–tone phone that has a pulse/tone switch, be sure the switch is set to tone.
  • Most public pay phones can access our system.
  • The phone system is busiest on Monday and Tuesday. If you call on those days, be prepared for longer hold times.
  • You may consider calling Wednesday, Thursday or Friday when there are usually fewer callers.

Are there times when I have to file a claim by phone?

You must file your unemployment claim by phone if:

  • You worked in any other state than Kansas in the past 18 months
  • You filed an unemployment claim with another state in the past 12 months
  • You were in the military service or were a federal employee in the past 18 months

If any of these circumstances apply to you, use the phone numbers below to file your claim. All other claims can be filed online. Remember, filing online is simple, fast and secure.


What are the phone numbers for filing a new claim and when is the system available?

Kansas City Area........ 913-596-3500
Topeka Area................ 785-575-1460
Wichita Area................ 316-383-9947
Toll–free number outside the local calling areas: 800-292-6333
Speech and/or hearing disabled Kansans can access the Kansas Relay Center by calling toll-free: 800-766-3777

The automated phone system to file an application for unemployment is available from 7 a.m. to 7 p.m., Monday through Friday and 9 a.m. to 7 p.m. on Saturday. If you call outside office hours, you will only be able to complete the automated portion of your claim application. Your claim information will be saved for 7 days, allowing you to call back during office hours and speak to a claims specialist to complete your application, or you may complete filing your application online.

Claims Specialists are available Monday through Friday – 8 a.m. to 4:15 p.m. (Central Time) except on state holidays.


Do I have to speak to a Claims Specialist?

Your claim will be filed as a "quick claim" and completed without having to speak to a claims specialist if:

  • You are laid off due to lack of work
  • There are no other issues on your claim
  • Your last employer is the same employer as when you filed previously
  • Your address has not changed
  • You answered all the required questions

After the claims specialist has gathered all necessary information, your claim will be processed.


What happens after I file a new claim for unemployment?

All new initial claims will have an identity verification conducted with the Social Security Administration.

After you complete your claim, you will receive an "Unemployment Insurance Monetary Determination" letter based on the information we have on your past employment. This includes:

  • The start date of your unemployment claim
  • The amount of wages reported by each employer
  • Your base period
  • Your weekly benefit amount
  • Your total benefit amount

The information in the letter will show whether you have earned enough wages to establish an unemployment claim. If you believe that wages on your "Determination Letter" are incorrect or missing information, contact the Kansas Unemployment Contact Center for assistance. You will be asked to provide proof of the correct wages (check stubs, W–2 statements or other documents). Without proof, we may not be able to help you.

A monetary determination does not mean you will receive benefits. Additional information may be needed from you and/or your employer to make sure you are eligible.

You must continue to file your weekly claim for payment while your claim is being investigated.



Disclaimer: The information listed here does not have the effect of law or regulations, but may help answer questions you have about your claim. If you have questions or a problem with your claim that is not covered on this site, please contact the Unemployment Contact Center.