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IDENTITY AUTHENTICATION FAQS

All new initial claims for unemployment benefits will have an identity verification conducted with the Social Security Administration.

Will checking my name and Social Security number delay the time it takes to get my benefits?
How do you check my identity?
Why did I receive an Identity Verification form from KDOL?
I know my information is correct. Why do I still have to submit this information?
Could someone have stolen my identity?
What information do you need for verification?
What happens if I can’t send in the information by the due date?
I can’t find my Social Security card. How do I get a new or replacement card?


Will checking my name and Social Security number delay the time it takes to get my benefits?

The required verification for all new claims may delay the receipt of benefits in limited circumstances.


How do you check my identity?

The name and Social Security number of new claimants are sent through a secure transaction to the Social Security Administration.


Why did I receive an Identity Verification form from KDOL?

Through random selection your Social Security number was pulled for additional verification.


I know my information is correct. Why do I still have to submit this information?

Through random selection your Social Security number was pulled for additional verification. As a part of your eligibility you are required to submit the information requested.


Could someone have stolen my identity?

This verification process does not show if your identity has been stolen. Through random selection, your Social Security number was pulled for additional verification.


What information do you need for verification?

We will need a copy of both your Social Security card and your driver’s license or other state-issued photo ID. Legible copies of the documents should be mailed or faxed to our office by the due date shown on the Identity Verification form you were sent.


What happens if I can’t send in the information by the due date?

You will be held ineligible to receive benefits if we do not receive the information by the requested due date. Please continue to file your weekly claims while this matter is under investigation so you may be paid for back weeks if the matter is resolved.


I can’t find my Social Security card. How do I get a new or replacement card?

If you have lost your Social Security card or changed your name, you may request a duplicate card from the Social Security Administration (www.ssa.gov/ssnumber).

It may take a week or more to get a replacement Social Security card. You can ask your local SSA office to provide you with a printout of your information that you can provide to us while you wait for the duplicate card to be issued. Your local Social Security office can be found in the U.S. (Federal) Government section of the phonebook.

To report a name change, fill out an Application for a Social Security Card (Form SS-5). You can get the form by visiting www.socialsecurity.gov on the Internet or any Social Security office or by calling Social Security’s toll-free number,  800-772-1213. You must provide a recently issued document as proof of your legal name change. Documents Social Security may accept to prove a legal name change include:

  • Marriage document;
  • Divorce decree;
  • Certificate of Naturalization showing a new name; or
  • Court order for a name change.

If the document you provide for a legal name change does not give enough information to identify you or if you legally changed your name more than two years ago, then you also must provide two identity documents including:

  • One document in your old name; and
  • A second document with your new legal name.

In addition to your name, these documents also must contain identifying information or a recent photograph.



Disclaimer: The information listed here does not have the effect of law or regulations, but may help answer questions you have about your claim. If you have questions or a problem with your claim that is not covered on this site, please contact the Unemployment Contact Center.