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FILING A WEEKLY CLAIM

When do I file my first weekly claim for payment?
What information do I need to file a weekly claim for payment online or by phone?
What questions will I be asked?
How do I file my weekly claim online?
How do I file my weekly claim by phone?
Do I have to claim every week or can I skip weeks?
Can I work and still get unemployment?
How do I get paid?
When will I be paid?
How can I find out if my benefit payment has been issued?
How can I get information about my claim not available through the weekly claim line?
How do I re-open my claim after I stopped filling?


When do I file my first weekly claim for payment?
  • File your first weekly claim on Sunday afternoon or evening or Monday before 7 p.m. after filing your unemployment claim in the previous week. For example: If you filed your initial application on Tuesday you should file for your first week of unemployment on the following Sunday or Monday. You may file weekly claims on the Internet or telephone.
  • The calendar week for unemployment compensation purposes runs from midnight Sunday to midnight the following Saturday. You may file on any day of the week, Sunday through Saturday, but filing early in the week assures the most prompt payment. You will not receive a benefit payment until that week has been claimed. If you do not file within 14 days, your claim will become inactive and you will have to file an application to re-open your unemployment claim. See How do I re-open my claim after I stopped filing?
  • You must file each week to be eligible for your weekly payment.
  • If there is a state or bank holiday, your payment will be delayed.
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What information do I need to file a weekly claim for payment online or by phone?
You will need the following information to file a weekly claim for payment:

  • If filing online - your user name, password and PIN.
  • If filing by phone - your Social Security number and PIN.
  • The amount of your gross wages earned (money earned before deductions, not received) during the week you are making a claim for unemployment insurance. You must report wages earned for the week in which you actually worked for those wages, not the week in which you received payment for that work. This includes any pay received as a Reservist for weekend drill and annual training participation.
  • The number of hours you worked during the week being claimed.
  • Gross amount of any paid time off (such as vacation, personal time off or holiday pay) you received for the week being claimed. Do not report your vacation and holiday pay as a total; these should be separate entries on your claim.
  • Gross amount of severance pay received for the week being claimed.
  • Paper and pencil to write down any information or instructions you may be given while filing.

There is no toll-free phone number available for the Weekly Claim Line. We recommend that you file your weekly claims online to avoid long-distance charges.

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What questions will I be asked?
You will be asked a series of questions when you file a weekly claim.

Question 1: Did you work any day, Sunday through Saturday, during the week being claimed? Enter your gross earnings before deductions for this week. Do not include holiday, vacation or severance pay in this amount. Please enter the number of hours worked during the week being claimed.

Question 2: Did you receive any bonus pay during the week being claimed?

Question 3: Did you receive holiday pay for the week being claimed?

Question 4: Did you receive vacation pay for the week being claimed?

Question 5: Did you receive any severance pay for the week being claimed?

Question 6: Did you refuse work during the week being claimed?

Question 7: Did you quit a job or were you fired from a job during the week being claimed? Did you report the loss of employment to the Contact Center?

Question 8: Did you attend school or enter training during the week being claimed?

Question 9: Did you receive or change any type of pension, other than Social Security benefits, during the week being claimed?

Question 10: Did you apply for or receive any Workers Compensation payments for the week being claimed that were for a work-connected injury or disability?

Question 11: Were you physically able to work four or more days during the week being claimed?

Question 12: Were you available for work with no undue restrictions for four or more days during the week being claimed?

Question 13: Did you look for work as directed by the Kansas Unemployment Contact Center or Internet claims system during the week being claimed?

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How do I file my weekly claim online?
Use the user name, password and PIN you created when you first applied for unemployment benefits:

You can file your weekly claim online at the following times:

  • Sunday from noon to Monday at 10:15 p.m.
  • Tuesday through Friday from 7 a.m. to 10:15 p.m.
  • Saturday from 7 a.m. to 10 p.m.

You may be instructed to provide information regarding your eligibility. If you have any questions about how to use the system, first review the frequently asked questions. If you cannot find the answer there, please contact the Unemployment Contact Center.

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How do I file my weekly claim by phone?
To file by phone, please call:

Weekly Claim Lines

  • Kansas City Area ........... 913-287-6913
  • Topeka Area .................. 785-296-4337
  • Wichita Area .................. 316-269-0633

    Toll–free number, outside the local calling area: 800-292-6333.
    Speech and/or hearing disabled Kansans can access the Kansas Relay Center by calling toll-free 800-766-3777.

Use the PIN you created when you first applied for unemployment benefits and your Social Security number. You can file your weekly claims by phone at the following times:

  • Sunday from noon to Monday at 10:15 p.m.
  • Tuesday through Friday from 7 a.m. to 10:15 p.m.
  • Saturday from 7 a.m. to 10 p.m.
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Do I have to claim every week or can I skip weeks?
You should file every week you are unemployed. If you skip a week it will create a break in your claim and you will need to reopen your claim to continue filing your weekly claims.

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Can I work and still get unemployment?
You may receive some unemployment benefits if you have other wages. See Payment Information for information about how working part time and other income can affect your unemployment.

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How do I get paid?
You must file a weekly claim for payment for each week you want to receive benefits. Payments will be made if all eligibility requirements have been met. Your claim becomes inactive if you have not filed a weekly claim for payment or had any other activity on your claim for 14 calendar days.

If you are determined to be eligible for a benefit payment, you will receive a MasterCard debit card by mail. See "Debit Card FAQs."

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When will I be paid?
If there are no issues on your claim, payments are normally received two to three business days after you file your weekly claim. (Please note: If you file your weekly claim on Sunday, payment is made on Wednesday.) Benefit payments will not always be deposited in your debit card or bank account on the same day each week. They may be delayed because of holidays or temporarily held while an issue is being investigated. You must file your weekly claim while any investigation is in progress.

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How can I find out if my benefit payment has been issued?
You can obtain information concerning the status of your claim anytime online by selecting the CHECK YOUR CLAIM STATUS option, or by selecting option "1" through the weekly claim phone line. You will be able to get information about:

  • The last three weeks you claimed.
  • Date and amount of your benefit payment and the amount of benefits remaining.
  • If a benefit payment was not issued, the system may be able to tell you the reason.
  • If the amount of your benefit payment is reduced because of earnings, pension, child support deduction or any other reason, the system will tell you the amount of the deduction and the reason for it.
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How can I get information about my claim not available through the weekly claim line?
If you have questions that cannot be answered by the weekly claim system, please contact the Unemployment Contact Center.

It is against the law for the agency to give information about your claim to anyone else, including your spouse, other family members or friends.

Do not ask others to contact the Kansas Unemployment Contact Center for information.

You may contact the Kansas Unemployment Contact Center by mail at:
Kansas Unemployment Contact Center
P.O. Box 3539
Topeka, KS 66601-3539

Specify information needed and include your Social Security number, name, address, phone number and your signature.

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Disclaimer: The information listed here does not have the effect of law or regulations, but may help answer questions you have about your claim. If you have questions or a problem with your claim that is not covered on this site, please contact the Unemployment Contact Center.