What does adjudication mean? What's a scheduled call?
Why did my claim go to adjudication? Do I need a scheduled call?
If my application goes to adjudication and I'm scheduled for a call, does that mean I've been denied unemployment benefits?
Should I continue to file weekly claims even though my case is in adjudication and I have a scheduled call?
What happens after my claim goes to adjudication? How will I know I need a scheduled call?
What happens on the call?
Will my employer be on the phone call with me?
What happens if I miss my phone call?
Should I call if I know I'll miss the scheduled call?
How will I know what happens next?
How soon will I get my benefits?
Adjudication is the process we use to resolve questions. We use a scheduled call to gather more information about an unemployment insurance claim. Your claim may go to adjudication if there are questions about why you left your job, or whether you are able and available to look for, accept or perform work that is offered to you. During adjudication, we will make a determination about your claim based on the current information we have, additional information we receive from you, your previous employer and even other sources. In some cases, we'll make a determination after we've talked with you in a scheduled, telephone interview.
In broad terms, a claim goes to adjudication if it raises questions about why you left your job, or whether you were able and available to look for work. For example, if you said on your application that you were fired from your job, we'll need to find out more about those circumstances before we can decide if you're qualified for benefits. All reasons other than lack of work (layoffs) will trigger adjudication. (These include getting fired, quitting, taking a leave of absence and or being involved in a labor dispute.) Anything that might affect your ability to meet the eligibility requirements to be able and available to work (such as childcare, lack of transportation, enrolled in school, etc.) will also trigger adjudication.
No. If your case goes to adjudication, it means there are questions or issues that must be addressed before your claim can be cleared for payment or denied. We temporarily suspend your claim until we resolve those issues by obtaining information from you and/or your employers and by seeking additional information to clear up any conflicting or missing information. Issues often include the reason or circumstances that led to your job loss.
Yes, you should file a claim each week as long as you remain unemployed. If your case is cleared for payment and you have met all eligibility requirements, you'll get back payments for any weeks you claimed and were eligible to receive, in one lump sum.
If you have separated from your employer for reasons other than lack of work, within a week after filing your application, we'll send you a letter telling you that your claim is in adjudication. If the issue is about how you left your job (separation), the letter will include a date and time when we'll call to ask you questions about your claim. If the question is about whether you're able and available for work, we'll mail you a form and ask you to send in more information explaining the circumstances. (If you're filing online, we'll provide this form for you to download.) In some cases, we may ask you for additional information. You should respond to our request for information right away and mail or fax the information back to us, so that we have that information in our system to make a determination or follow-up with our scheduled call.
We'll ask you what happened the day you lost your job and verify your dates of employment. We'll also ask you what kind of work you did, the name of your supervisor and any other questions that will help us determine your eligibility for unemployment benefits. It's very important that you answer all of our questions completely and honestly.
No. Adjudication calls are just between you and us.
This phone call is important! If you miss your scheduled call, we have to make a decision about your eligibility or separation based on the information we have. If you fail to participate or return our request for information, benefits may be denied. If you're denied benefits, you may still appeal the decision.
Do let us know as early as you can so we do not try to call you. Let's say you have a call scheduled for next Wednesday, but you get a job interview. Scheduled calls are not rescheduled. If you have additional information that you think we should see, you can mail or fax it to the Contact Center. You may call the Unemployment Contact Center for further assistance.
We'll send you a letter of determination that says you've been approved for unemployment benefits or explains why we've denied your claim. If we deny your claim, the letter includes information about how to appeal and where to send your appeal. If you are denied and you decide to file an appeal, you'll get a copy of all the documentation we used to make our decision. During your appeal, you should continue to file weekly claims as long as you remain unemployed.
If there are no other issues, your benefits will be released the day after we enter your determination into our computer system. Your benefits—and any back payments—will be automatically deposited on your debit card. If this is your first time filing, please remember that it takes about a week to create your debit card and send it to you
Disclaimer: The information listed here does not have the effect of law or regulations, but may help answer questions you have about your claim. If you have questions or a problem with your claim that is not covered on this site, please contact the Unemployment Contact Center.
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