You can file for unemployment benefits on the Internet or over the phone.
When filing a new claim, you will need the following information:
A record of your claim will not be established unless you are told your claim has been accepted. If you are unable to complete your claim application, the information you have entered will be saved for 14 days from the date you began filing the claim so that you can complete it later and within 14 days.
After we verify your identity, you can begin filing your claim again from the point where you left off.
Your claim is effective the week that you file your application for unemployment. If you do not finish filing your claim within the 14–day period following your first attempt, you will have to start over from the beginning and answer all questions again. In addition, the effective date of your claim will change which means you will not receive waiting week credit or payment for the previous week(s).
If you have wages during the base period of your claim earned in another state, from the military or federal government, we will ask for your wage information from the other state(s), and/or your branch of service or the federal government to help process your claim.
If you have not earned enough wages in Kansas to be eligible for benefits without adding in the additional wages from another state, the military or federal government, your unemployment payments will be delayed until we receive the requested wage information.
When we receive the wage information, another "Unemployment Insurance Monetary Determination" letter listing these wages will be mailed to you. You must continue to file your weekly claim for payment while your wages are being investigated.
Follow the instructions found there carefully. Your application is not complete until you reach the "Claimant Determination."
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Sunday from noon to Monday at 9:00 p.m.
During the process, you may be asked to print forms that must be filled out and returned to the Kansas Unemployment Contact Center. This is important information that will be used to determine if you are eligible for unemployment benefits. A delay in the return of those documents may cause your benefits to be denied.
When filing online you must create a user name and password (see "What is a user name and password" for more information). Make note of your user name and password; you will use this information every time you use the unemployment website for this claim and future claims.
You can use the website to:
Need help filing an initial claim?
Watch this video:
Watch the entire video now or look for this image when completing
Insurance Desk Guide
An easy reference to filing unemployment claims online.
You must file your unemployment claim by phone if:
If any of these circumstances apply to you, use the phone numbers below to file your claim. All other claims can be filed online. Remember, filing online is simple, fast and secure.
Kansas City Area........(913) 596–3500
Topeka Area.............. (785) 575–1460
Wichita Area...............(316) 383–9947
Toll–free number, if you live outside the local calling area: (800) 292–6333
Speech and/or hearing disabled Kansans can access the
Kansas Relay Center by calling toll-free (800) 766-3777.
The automated phone system to file an application for unemployment is available from 7:00 a.m. to 7:00 p.m., Monday through Friday and 9:00 a.m. to 7:00 p.m. on Saturday. If you call outside office hours, you will only be able to complete the automated portion of your claim application. Your claim information will be saved for 14 days, allowing you to call back during office hours and speak to a claims specialist to complete your application, or you may complete filing your application online.
Claims Specialists are available Monday through Friday – 8:00 a.m. to 4:15 p.m. (Central Time) except on state holidays.
Your claim will be filed as a "quick claim" and completed without having to speak to a claims specialist if:
After the claims specialist has gathered all necessary information, your claim will be processed.
All new initial claims will have an identity verification conducted with the Social Security Administration.
After you complete your claim, you will receive an "Unemployment Insurance Monetary Determination" letter based on the information we have on your past employment. This includes:
The information in the letter will show whether you have earned enough wages to establish an unemployment claim. If you believe that wages on your "Determination Letter" are incorrect or missing information, contact the Kansas Unemployment Contact Center for assistance. You will be asked to provide proof of the correct wages (check stubs, W–2 statements or other documents). Without proof, we may not be able to help you.
A monetary determination does not mean you will receive benefits. Additional information may be needed from you and/or your employer to make sure you are eligible.
You must continue to file your weekly claim for payment while your claim is being investigated.
Disclaimer: The information listed here does not have the effect of law or regulations, but may help answer questions you have about your claim. If you have questions or a problem with your claim that is not covered on this site, please contact the Unemployment Contact Center.
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