Frequently Asked Questions about Unemployment Benefits


Filing an Initial claim Weekly claim Not receiving payment? Self Service Other Available Programs Additional information

The Unemployment Contact Center has representatives available 8:00 AM through 4:15 PM CST, Monday through Friday. The Contact Center is closed on state holidays. Consequently, payments may be delayed during the week in which the holiday falls.

Your unemployment claim can only be discussed with you. If a family member or friend calls for information, you must be available to give us permission to speak with them each time that you call.

Written inquiries may be submitted to us at:
Kansas Unemployment Contact Center
PO Box 3539
Topeka, KS 66601-3539
Fax: (785) 296-3249

All written correspondence must include:
- Claimant’s Social Security number
- First and last name
- Mailing address
- Telephone number you can be reached at during daytime hours
- Claimant’s Signature

Disclaimer: The information listed here does not have the effect of law or regulations, but may help answer questions you have about your claim. If you have questions or a problem with your claim that is not covered on this site, please contact the Unemployment Contact Center.

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